FAQ's

How far in advance do I need to place my order?

We recommend that you place the order as soon as possible to ensure the item(s) you want will be available. However we will work with you the best we can to accommodate any last minute party wishes.


What are your deposit/payment requirements?

Atlantis Tents requires a 20% deposit to reserve any items for rent. This deposit can be made by check, credit card, or paypal.  Final Payment is due upon delivery and can be made to the delivery personnel via cash, check, or credit card. If we do not receive payment on delivery, the credit card provided at the time of your reservation will be charged. Some equipment cannot be used in certain weather conditions.  If this becomes an issue for your event, we will gladly refund your deposit in full. 


When are the products delivered?

Upon reservation, we will negotiate delivery and pickup days that are convenient to you. It is not uncommon for delivery to take place many days before your event; this ensures rental equipment is there and ready for use on your event day. You will be contacted the day before delivery to confirm your order and the setup time period. At the time of delivery our personnel will confirm the pickup day we have pre-scheduled with you, if it is not convenient please contact our office. We operate 24 hours a day, seven days a week to meet your event requirements.


What is your cancellation policy?

Any items cancelled less than 2 weeks prior to the delivery date are subject to loss of your 40% deposit. Any item loaded onto our truck for delivery is subject to restocking charge equal to the daily rental rate. Some equipment cannot be used in certain weather conditions. If this becomes an issue for your event, we will gladly refund your deposit in full.


Do you offer discounts for non-profit organizations, schools, churches, caterers and other event professionals?

Yes we do, please contact Atlantis Tents to inquire about the discounts we offer.


Can I make changes to my order?

Yes, however changes the week of your event are not encouraged. This leads to confusion for all parties involved. Changes prior to the week before your event are pending the availability of requested items. If you cancel previously reserved items during the week of your event you are subject to cancellation charges. It is best to review your contract the week before your event to avoid additional charges.


What is my responsibility for preparing the event site?

When renting a tent or inflatable it is the renter’s responsibility to clear the predetermined area of installation from obstructions. Obstructions include but are not limited to: furniture, plants, children’s toys, vehicles, and animal debris.


What is my responsibility for accepting delivery and pick-up of rental items?

It is required that you or a representative is available upon delivery to confirm placement, quantity, condition of items, and remit balance due.

Please make sure that the area being serviced is easily accessable. Remove all vehicles, furniture, toys, etc. that may be in the path of our delivery personnel.

Once the equipment has been accepted for delivery, it is the client’s responsibility to return it in the same condition. If any equipment is broken, damaged, or missing we will send an additional invoice for this equipment.

Do not leave equipment in an uncovered area. The equipment must be kept “undercover” to avoid damage from rain and wind or any other elements. Any damage due to equipment left uncovered will result in additional invoicing. Please safeguard the equipment and be sure it is protected and secured from the weather when not in use to avoid this matter.


What if I have sprinklers or underground utilities where the tent is to be installed?

It is your responsibility to know, and inform the installation personnel of the location of any pipes, cables, electrical lines, septic, or sprinklers systems at the installation site; we suggest contacting the company who installed your sprinklers and making a call to “Call Before You Dig” which is a service offered by the utility companies to properly mark the area of installation. We install the tents in an agreed upon area and accept no liability for underground utilities.


What if I experience severe weather?

Atlantis Tents solely reserves the right to cancel the installation of rental equipment or remove installed rental equipment in the event of unsafe weather conditions. If you are in doubt of what is severe weather please contact Atlantis Tents so we can ensure it is safe to occupy the tent or inflatable. We are available 24hrs so you can contact us at any time should concers occur.


Located in Emerald Isle, NC | Serving Carteret, Craven and Onslow Counties
866-552-RENT (7368)